"I did not tow your car"
AOL's Jonathan Miller told an amusing story of how, when he took over the company in the depths of the dot-com doldrums, he handled the resentment he found at various divisions of Time Warner, where employees and execs were disgruntled about how the AOL/Time merger had gone -- they felt they'd been snookered by AOL. He told them about having his car towed in Manhattan, and visiting the godforsaken place you go to get your car, and waiting in line forever, and getting angrier and angrier, and finally getting to the front of the line and seeing a sign that read: "The person here did not tow your car. They are here to help you get your car back. If you cooperate, you will get your car back sooner."That's what he told the unhappy Time campers: "I did not tow your car."
posted by Mark Smalley @ 9:46 PM
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